Profibook Help Center

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Getting Started with Profibook ​

Welcome to Profibook! This guide will help you get started with our platform.

Choose Your Role ​

  • Account Setup
  • Basic Navigation
  • Making Your First Booking
  • Managing Your Business
  • Payment Methods

Need Help? ​

Our support team is here to help you get started. Contact us through the app or website for assistance.

Quick Links

For Customers ​

  1. Sign Up

    • Choose your preferred sign-up method:
      • Email
      • Phone number
      • Google account
      • Apple account
      • Facebook account
    • Enter and verify OTP (One-Time Password)

  2. KYC Verification (Optional)

    • Complete KYC verification now or later
    • Upload required documents
    • Wait for AI verification process

  3. Complete Onboarding

    • Enter your address
    • Set communication preferences
    • Add payment methods (optional)

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You can start browsing services and exploring the platform even before completing all steps!

For Service Provider Companies ​

  1. Sign Up (Web Interface)

    • Choose your preferred sign-up method:
      • Email
      • Phone number
      • Google account
    • Enter and verify OTP

  2. KYC Verification (Optional)

    • Complete business KYC verification now or later
    • Upload company documents
    • Verify business details

  3. Complete Onboarding

    • Enter business address
    • Set up company profile
    • Configure service areas

  4. Explore Platform

    • Access sample data to understand features
    • Test order management system
    • Explore staff management tools

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Sample data is available to help you understand the full functionality of the platform!

For Self-Employed Professionals ​

  1. Sign Up

    • Choose your preferred sign-up method:
      • Email
      • Phone number
      • Google account
    • Enter and verify OTP

  2. KYC Verification (Optional)

    • Complete professional KYC verification now or later
    • Upload required documents
    • Verify professional credentials

  3. Complete Onboarding

    • Set up professional profile
    • Define service area
    • Set availability
    • Add services and pricing

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You can explore the platform features while completing your profile!

For Staff Members ​

  1. Join Via Invitation

    • Receive invitation link from your company
    • Click the link to start registration
    • Enter and verify OTP

  2. KYC Verification (Optional)

    • Complete personal KYC verification now or later
    • Upload required documents
    • Verify identity

  3. Complete Onboarding

    • Set up personal profile
    • Set availability
    • Configure work preferences
    • Add required qualifications

TIP

You can start familiarizing yourself with the mobile app while completing your profile!

Key Features ​

  • Flexible Onboarding: Complete steps at your own pace
  • Sample Data: Available for service providers to test features
  • Mobile & Web Access: Use the platform on your preferred device
  • AI-Driven KYC: Quick and secure verification process

Need Help? ​

  • Check our detailed guides for Customers or Service Providers
  • Contact our support team through the app
  • Visit our help center for billing and payment questions

Security & Trust ​

  • AI-powered KYC verification
  • Secure OTP authentication
  • Data protection and privacy
  • Real-time verification status