Troubleshooting

Use this section when the app shows an error, a pending state, or a blocked action.

Who this is for

Users who did not receive an OTP
Users whose verification is still pending or failed
Users who cannot add a payment method
Users whose invite or referral flow does not work

Before you start

Confirm the issue is not caused by the wrong account or role
Check whether the problem is about sign-in, verification, payments, or invites
Try the action again once before opening support

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Steps

Start with the page that matches the blocked action.
Follow the steps on that page before trying a new path.
Return to Shared Topics when the problem is broader than one action.

What happens next

OTP problems usually end at resend, retry, or account recovery
Verification problems usually end at KYC or a fresh status sync
Payment problems usually end at role checks and KYC completion
Invite problems usually end at code validation or the normal sign-up flow

Contact support when

The app keeps failing after you follow the relevant article
A valid code, card, or verification step still does not complete
The screen shows a state that does not match the action you just took