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Cannot Add a Payment Method ​

Use this page when the app will not let you add a card or payment method.

Who this is for ​

  • Clients who are trying to add a payment card
  • Providers who are opening payment preferences or payout options
  • Users who see a KYC message before payment setup

Before you start ​

  • Check whether you are in a client role or a provider role
  • Open Settings > Trust & Safety and confirm your verification status
  • If you are a client, know that card setup is blocked until KYC is complete in at least one flow

Steps ​

  1. If you are a client, open Settings > Payments to add or manage saved cards.
  2. If you are a client and card setup is blocked, finish KYC first before trying again.
  3. If you are a provider, open Settings > Payments and use the provider payment flow.
  4. Retry the payment setup after returning from Trust & Safety.
  5. Refresh the Payments screen if the list does not load.
  6. If the app still blocks the action, check whether the role tab you need is visible in Settings.
  7. After the method is saved, return to the booking or order flow to use it there if needed.
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What happens next ​

  • Verified clients can add cards from Settings > Payments
  • Providers can open the payment preferences and method sheets
  • Saved methods can then be used during booking or from the order flow
  • The Payments tab should reflect the account role the user is signed in with

Contact support when ​

  • KYC is complete but the app still blocks card setup
  • Payment methods do not load after refreshing
  • The Payments tab is missing or looks wrong for your role
  • You see a payment error that does not match the verification status